Our Return & Exchanges Policy
Since orders are customized and processed as soon as they are placed, they can not be cancelled after they are in production.
Personalized items can’t be returned, exchanged or cancelled for any reason.
Please read product descriptions carefully – all listings show a picture proof, products used, materials used, sizing, and customizing options. Due to the nature of the product(s), personalized items cannot be returned for any reason.
We do offer size exchanges on flannel or jogger pants that haven’t been personalized. The buyer will be responsible for returning the product to our shop. Once the return shipment is received, the replacements will be sent within 1-3 business days.
A 30% cancellation fee will be applied to orders on hold over 30 days due to buyer no-response to emails or requests for information to complete the order.
Please contact me if there is a problem with your order and give me a chance to correct any issues before leaving any negative reviews.